FAQ

On this page we answer the most common questions in one place. Please read through everything here before using the chat on our site.

How can I receive my order?
-GLS parcel point: HUF 1,290, free on orders over HUF 20,000,
-GLS home delivery: HUF 1,590, free on orders over HUF 20,000,
-In-store pickup (1061 Budapest, Andrássy út 41.), always free,
-MPL home delivery: HUF 1,990 + HUF 2,500 handling fee.

Our products arrive within 2-14 working days for both home delivery and in-store pickup, but we always aim to ship as fast as possible. 📦

How can I pay?
When ordering, you can pay by card through Teya's encrypted payment system, or cash on delivery.

Are your products authentic?
Of course. Every product comes from our trusted partners and is carefully inspected before shipping, so we can guarantee it's 100% authentic.

Is there a warranty on the products?
In line with the applicable laws, our products come with a statutory warranty that covers deterioration arising from normal use, for a period of 1 year.

Does 48-hour delivery apply to every product?
We can only guarantee 48-hour delivery for in-stock items, if your order comes in between Monday and Thursday by 16:00.